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Student Accommodation Requests

Appeal and/or Complaint Procedures

This appeal process shall apply to situations where a student, based on a disability related issue, has requested an accommodation which has been denied or the student is experiencing problems or concerns with an approved accommodation. Students are requested to begin with a First Level Appeal and have the option to continue the appeal process through level four.
Students experiencing problems/complaints with an approved accommodation are referred to the Disability Services Office for assistance. If the problem/complaint involves the Office of Disability Services, or is not resolved to the student’s satisfaction at that level, then the student may request an Accommodations Appeal/Complaint Form and begin with Level Two and proceed through the remainder of the process.

First Level Appeal/Complaint

Complete an Accommodations Appeal/Complaint Form and submit it to the Disability Services Office within ten days of the concern/issue. The Disabilities Services Office may render a decision or request additional information. Upon receiving the additional information, a decision must be rendered in writing within ten days, exclusive of weekend, holiday, vacation, etc. The final decision of the Disability Services Office can be appealed to Level Two.

Second Level Appeal/Complaint

The decision at the First Level may be appealed within ten days of the Level One final decision by notifying, in writing, the Director of Counseling & Academic Support Services (C.A.S.S.). The Director may request additional information, but must rule in writing within ten days upon receiving the additional information, exclusive of weekend, holiday, vacation, etc. The final decision of the Director of C.A.S.S. can be appealed to Level Three.

Third Level Appeal/Complaint

The decision at the Second Level may be appealed within ten days of the Level Two final decisions by notifying, in writing, the ADA coordinator of West Virginia State University. The ADA Coordinator may request additional information, but must rule in writing within ten days upon receiving the additional information, exclusive of weekend, holiday, vacation, etc. The final decision of the ADA Coordinator can be appealed to Level Four.

Fourth Level Appeal Complaint

The decision at the Third Level may be appealed within ten days of Level Three final decisions by notifying the President of the respective institution that the student attends (WVSU). The President may request additional information, but must rule in writing within ten days upon receiving the additional information, exclusive of weekend, holiday, vacation, etc. The President’s decision is final.

Disclaimer

Maximum confidentiality will be maintained, although the appellant may be asked for permission on a “need-to-know” basis to provide or allow disclosure of pertinent medical, academic, and other significant records as necessary in order to decide the appeal/complaint. Failure by the student to release information may result in a halting of the process at the last level of which the information was disclosed, or cancellation of the appeal in its entirety due to lack of supporting documentation if the needed information was never disclosed.
Nothing in the West Virginia State University Student Disability Accommodations Requests Appeal/Complaint Procedures should be construed to impede or prohibit a timely filing of an ADA or discrimination complaint with the appropriate external governmental agency.
 
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